La soddisfazione piena e continua nel tempo dei suoi end-user costituisce per Assing una vera e propria mission.

Con un settore dedicato alle attività di post-vendita, Assing garantisce un’elevata efficienza e personalizzabile per servizi di assistenza tecnica e manutenzione delle apparecchiature medicali da noi prodotte a marchio CAT e delle apparecchiature da noi distribuite.

Assistenza Tecnica Specialistica

Da sempre abbiamo considerato la soddisfazione nel tempo dei nostri end-user come una vera e propria mission.

Grazie ad un settore dedicato alle attività di post-vendita, la nostra divisione medicale a marchio CAT offre un'elevata efficienza e specializzazione per i servizi di manutenzione e interventi di assistenza tecnica.

Il nostro Customer Support si occupa dell’assistenza hardware e software sulle apparecchiature da noi prodotte e vendute, nonché della formazione degli utilizzatori finali per il loro corretto utilizzo.

Il servizio viene assicurato tramite:

  • Assistenza telefonica immediata
  • Teleassistenza, con collegamento e controllo remoto delle apparecchiature da parte degli Specialisti del Servizio di Assistenza
  • Intervento "on-site"

I nostri tecnici specialisti sono tutti dotati di smartphone e notebook per un coordinamento in tempo reale, per garantire la massima tempestività ed efficienza degli interventi.

Il supporto logistico è assicurato dal Servizio di Coordinamento che può contare su uno staff altamente qualificato e sui magazzini di parti di ricambio dislocati presso le sedi di Roma (magazzino principale), Milano e Avellino.

Restiamo al fianco dei nostri utilizzatori anche al termine del periodo di Garanzia, offrendo contratti di manutenzione personalizzati o tramite Interventi su Chiamata.

Richiedi Informazioni

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dHlsZXMiOiIiLCJhZGRfYXR0ciI6IiJ9XSwib3B0c19hdHRycyI6eyJiZ19udW1iZXIiOiI0In19LCJpbWdfcHJldmlldyI6InNpbXBsZS13aGl0ZS5wbmciLCJ2aWV3cyI6IjM0NTYiLCJ1bmlxdWVfdmlld3MiOiIxNjQwIiwiYWN0aW9ucyI6IjgiLCJzb3J0X29yZGVyIjoiMTAiLCJpc19wcm8iOiIwIiwiYWJfaWQiOiIwIiwiZGF0ZV9jcmVhdGVkIjoiMjAxNy0wNS0xNiAxMToyOToyMCIsImltZ19wcmV2aWV3X3VybCI6Imh0dHBzOlwvXC9zdXBzeXN0aWMtNDJkNy5reGNkbi5jb21cL19hc3NldHNcL2Zvcm1zXC9pbWdcL3ByZXZpZXdcL3NpbXBsZS13aGl0ZS5wbmciLCJ2aWV3X2lkIjoiMjQ3XzUyNjk5OCIsInZpZXdfaHRtbF9pZCI6ImNzcEZvcm1TaGVsbF8yNDdfNTI2OTk4IiwiY29ubmVjdF9oYXNoIjoiMTViZmM3NjY0YTIwZjYzMGE3YmM4ZjhiNDNlMWMxNTUifQ==

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